WEBSITE FAQ
Returns and exchanges are only allowed in the instance of a defective product being sent. If you have purchased an order that qualified for free shipping, return shipping on the item(s) being returned will be the responsibility of the buyer and must be shipped back with tracking. Please provide the tracking number to me via an email once the item has shipped. Should a replacement product be requested, shipping for the replacement product will be paid by the buyer.
Returns/refunds due to claims of defective/damaged product require the following information:
- Pictures of the damage to the item as well as pictures of the packaging materials
- All packaging from the item must be retained and submitted to the shipping carrier upon request if damage is alleged to be from the shipping carrier (shipping carriers require that the packaging material be presented at the local location to ascertain the damage for themselves)
- Seller is not responsible for damage to items caused by opening any package with any item that may cause damage
- If damage is alleged due to shipping carrier handling, a refund will be issued once an insurance claim is filed and approved by the shipping carrier
- If an item obtains cosmetic damage in transit and the item is still functional, a refund will be issued commensurate with the damage of the item.
- If the buyer wishes a complete refund for cosmetic damage, the item must be returned with all packaging intact.
Items must be in the physical presence of the person that placed the order to allege a claim of a defective or damaged product.
Once a return/exchange is permitted, the item must be shipped backed within three days of the return/ exchange approval. Please ship the item(s) back to the return address on the mailing label from the package you received. Regardless of the reason for the return, the item must be returned and the tracking must show movement prior to any refund being issued.
* Products must be received within 3 days of return approval. Original shipping fees and return shipping fees cannot be refunded.
* Items must be in brand new condition, unopened and have their original barcode sticker, original packaging, etc (if applicable) to qualify for a refund.
* Tags must be attached, and sticker seals must be intact or unbroken for applicable items.
* Pens can be returned for a refund only if the ink has not been run through any part of the pen. If a cartridge is included with the pen, the return also must include the unused cartridge. If a pen contains a tip protector, the protector must be intact. Used pens cannot be returned for a refund.
* Pen sets can only be returned for refund only if none of the pens have been used and case shows no visible damage. If the pens contain the tip protector, the tip protectors for all pens must be intact.
* Pencils, including mechanical pencils are eligible for return only if the pencils have not been sharpened (if applicable) and the erasers do not show any usage.
* Returns must include an Return Merchandise Form (RMA).
* All returns will be reviewed by our Returns Processing Team to determine if the item is in new, unopened, unused condition.
* Refunds can only be issued to your original payment method once the product is deemed in new condition. At the customer's request, a store credit may instead be given.
*The Stationery Manor reserves the right to decline refund requests if the product has been used, opened, or in question.
If you have purchased an order that qualified for free shipping and a return/exchange for an item(s) is authorized by me, return shipping on the item(s) being returned will be the responsibility of the buyer. Should a replacement product be requested, shipping for the replacement product will be paid by the buyer.
Cancellation of orders containing pre-ordered items are not permitted, because I've already paid for your items.
I highly encourage that all returns/exchange be shipped back in the packaging in which it was received. If the item was shipped in a rigid white mailer and the mailer is still reusable, please ship the item back in that mailer. The Stationery Manor takes its packaging and the health of our environment very seriously.
SHIPPING DISPATCH
Items that are located at my business will ship within 1-3 days. Items shipped directly from the manufacturer will be received within 7-60 days. All shipments may take between 7-60 days, depending on the season and the carrier chosen. There will be no refunds or reshipments offered for shipping carrier delays. An item is not considered lost until 60 days has passed for domestic shipments and 120 days for international shipments.
PAYMENT POLICY
Payments are due upon purchase. Orders can only be cancelled within 1 hour of purchase. Orders cannot be cancelled after they've been shipped. If you use a coupon that was not specifically sent to you by the shop owner (from the retailmenot or honey sites, etc.), your order may be cancelled and refunded to you at the discretion of the shop owner. Custom orders or pre-orders are not eligible for sales or discounts. Only one discount can be used per purchase.
SHIPPING POLICY
All items shipped in the CONUS will include tracking.
Items will be shipped to the address that you have on file with your payment method. Addresses added to the "notes" field of any order will not be honored. Seller is not responsible for incorrect addresses on orders. Should your order be shipped to the incorrect address, no refunds will be issued.
DUE TO THE GLOBAL PANDEMIC, ITEMS SENT USPS WILL REQUIRE MORE TIME TO ARRIVE AT THEIR DESTINATIONS. For CONUS shipments, please allow 21 business days to receive. For international shipment, please allow 90 business days to receive. If you are in a country that is not currently accepting shipments from the USA, it is the buyer's responsibility to know whether your country can accept this shipment. If it cannot and the order is returned to the seller, it will be the buyers' responsibility to pay for the item to be reshipped.
If packages shipped via INTERNATIONAL FIRST CLASS PARCEL are not received within 90 business days, a USPS mail search will be initiated by you in an attempt to locate your package and have it delivered to you. If you are attempting to track your package using the custom form number, please only do so on the USPS OFFICIAL WEBSITE, as any other website will be inaccurate and may not provide you with the latest, up to date information.
You are responsible for ALL customs, VAT, and duty fees for international shipments. If you choose not to pick up your package due to what you feel are excessive and high customs/duty/VAT, no refunds will be issued. Choosing the "gift" option during checkout will NOT spare you from paying any import fees that may be due in your country of residence. Attempting to skirt paying any required import fees for your country may be a felony.
If a package is mailed and returned to me as undeliverable, address unknown or shipped to an old address that was not updated, The Stationery Manor will be happy to reship it to you once your address on file is updated and payment is made for the postage to reship.
If you place more than one order with me within 24 hours of one another, I will attempt to ship them together to save on postage costs. This is not a guarantee.
PLEASE NOTE: If you an international buyer and choose First Class International Package Service, the seller has no way to trace your package should it go missing. All international orders over $10 are insured
From the USPS website:
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International Inquiry and Claims Process
You can initiate inquiries for Global Express Guaranteed (GXG), Priority Mail Express International, Priority Mail International parcels, and Registered Mail items. The Postal Service does not accept inquiries for ordinary letters, First-Class Package International Service parcels, Priority Mail International Flat Rate Envelopes, Priority Mail International Small Flat Rate Priced Boxes, or M-bags.
See link here: https://about.usps.com/publications/pub370/pub370_v10_revision_012016_tech_014.htm
If you choose First Class International Package Service, you do so at your own risk.
It is at the seller's discretion as to whether to refund or re-ship a lost order.
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Unfortunately, mail carriers will not honor insurance if your package is claimed missing but marked delivered by the carrier. It is very important that you track your package and know when to expect delivery to avoid possible theft activity or delivery to the wrong address. You will always receive a tracking number from The Stationery Manor the day your item ships.The Stationery Manor will not be liable for missing packages marked delivered by the carrier.
If you are a USA resident, it may be helpful for you to sign up for Informed Delivery, so you can see scans and tracking numbers of what will be delivered each day: https://informeddelivery.usps.com
Please follow these steps when a package shows as delivered but not in your possession:
- Wait at least two extra business days from the time the USPS website states that the package was delivered. There have been instances of USPS marking packages as delivered and they show up a couple of days later.
- Check with all close neighbors to see if the package was accidentally left in their mailbox.
- Contact your local USPS office (the one that delivers your mail) and ask for the GPS location of where the package was delivered. Do not call the 800 number - lookup the actual post office location number. *
- If it was delivered to your physical address, please check with all members of your household to assure that someone else did not fetch the package from the mailbox.
- If your package is still not found, please call your local police and file a police report for mail theft. Please then provide a copy of this report to The Stationery Manor.
- The Stationery Manor may opt to mail a replacement package to another address of your choosing. **
- You may be able to make a claim up with your home or renter's insurance.
*If GPS confirms delivery but the package is missing, it could be mail theft. We're sorry, but with a confirmed delivery, we can't act as your insurance company to replace the package for free. Also, USPS does not accept claimz when an item shows as delivered on the USPS tracking website, so no claim can be filed with USPS. In accordance with USPS , USPS customers must have a secure place for items to be delivered.
**If your package was stolen, we are unable to ship or sell you a replacement with any discount and cannot ship an order to the same address from which the package was stolen. Any orders purchased that ship to the same address as the stolen package will be canceled and refunded immediately.
If an order was not received, the buyer MUST contact the seller within 14 days and follow the above instructions. If contact is not made within 14 days, the seller has no recourse.
Any buyer using a package forwarding service/address and claiming damage to their shipment will be required to submit photos of the package in the condition in which it arrived to the package forwarding location used in the United States. Seller is not responsible for any damage incurred after the package has been delivered to the buyer's address on file for the order. The seller is only responsible for the package until it reaches the delivery address on file.
Any package that is returned because the carrier is unable to deliver it will be charged a 30% restocking fee and the shipping charges will not be refunded. The 30% restocking fee will be assessed on the purchase price of the entire order prior to shipping.
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POLICY FOR FREE CONUS SHIPPING OVER $30/FREE INTERNATIONAL SHIPPING OVER $35 & UNDER TWO POUNDS
Upgrade requests to Priority Mail will not be honored unless purchased and paid for and the order will be shipped via First Class mail if the weight is under one pound.
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ECO-CONSCIOUS
Starting in September of 2019, I will be switching my packaging over to more eco-friendly choices. I believe that we have a duty to protect and nurture this planet and one way we can do that is to assure to use recycled products and to recycle our own packaging.
I re-use both padded mailers, poly bags that I may receive and cardboard boxes and assure that these are adequate to ship your items and protect it appropriately.
If at all possible, I ask that you recycle your packaging as well. We must do all we can to protect our earth.
My clear poly bags are made from plants!
ADDITIONAL INFORMATION
My items are not available to be purchased for resale. Any orders suspected of being purchased for resale will be promptly cancelled.
Small businesses are not Amazon. We run households, hold full-time jobs in some cases and have families in our care. Please allow at least 36 hours for a response to any messages or emails sent.
Please make sure that you know what you are ordering when it is ordered. If you have any questions, please do not hesitate to ask.
I cannot be held responsible for color variations due to monitor or cell phone graphics calibration. Some of my leather goods are a very soft, impressionable leather. This will obviously have marks on it that lend to the character of the item and they will wear to a gorgeous patina over time.
Custom orders will be subject to payment in full. Coupon codes or discounts do not apply to custom orders.
Custom orders can take 3-5 weeks, depending on what other custom orders I have at the time that you place your order.
Changes to what is being sold and/or pictured in my listings would be a custom order. Custom requests cannot be granted by adding a note to the order. Please contact me for a custom order.
Orders that are canceled after they have been created/printed/packaged will be subject to a 50% restocking fee.
If an item is unavailable at the time of packaging it up for shipment, a refund for that item will be issued and the remainder of the order will ship. In the rare event that an item is inadvertently omitted from an order, it will be at the seller's discretion as to whether to issue a refund for what may have been omitted or to ship the omitted items. Should an incorrect item be sent by mistake, the incorrect item will be returned to me via a pre-paid label and the correct item will be sent. There are no refunds for incorrect items.
If you have purchased an order that qualified for free shipping and a return for an item(s) is authorized by the seller, return shipping on the item(s) being returned will be the responsibility of the buyer. Should a replacement product be requested, shipping for the replacement product will be paid by the buyer.
➡️➡️➡️ Any and all claims of an incorrect item being sent will require a picture of the received item in order to proceed. ⬅️⬅️⬅️
GIFT CARDS
Gift cards are delivered by email and contain instructions to redeem them at checkout. Gift cards are ONLY sent to the purchaser. If you are sending them to anyone else, please forward to email to your intended recipient.
Our gift cards have no additional processing fees.
Gift cards are non-refundable.
SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
(hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.
User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply.
User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
Duty to Notify and Indemnify: If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.
YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.
Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of digital and physical products, services, and events.
Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.
Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at . Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.
MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.
Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.
Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.
Age Restriction: You may not use of engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.
Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:
Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and
Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.
Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge, LLC d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in , before one arbitrator.
The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which ’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.
Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.
UPDATING OF THESE TERMS AND CONDITIONS
The Stationery Manor, in its sole discretion, may modify at any time, with or without notice, the nature of the terms and conditions. By purchasing from this website, you agree to the current and future terms and conditions.
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I am very eco-conscious. I re-use both padded mailers, poly bags, paper padding, bubble padding and cardboard boxes that I may receive and assure that these are adequate to ship your items and protect it appropriately.
If at all possible, I ask that you recycle your packaging as well. We must do all we can to protect our earth.
My clear poly bags are made from plants!
The Stationery Manor reserves the right to decline any purchase.
Small businesses are not Amazon. We run households, hold full-time jobs in some cases and have families in our care. Please allow at least 24 hours for a response to any messages or emails sent.
shop@thestationery.life
888-782-5499