Shipping policy

All shipments include tracking. All international packages are insured and tracked.

Items will be shipped to the address that you have on file with your payment method. Addresses added to the "notes" field of any order will not be honored. Seller is not responsible for incorrect addresses on orders. Should your order be shipped to the incorrect address, no refunds will be issued. 

DUE TO THE CURRENT ECONOMIC SITUATION, ITEMS SENT USPS WILL REQUIRE MORE TIME TO ARRIVE AT THEIR DESTINATIONS. For CONUS shipments, please allow 21 business days to receive. For international shipment, please allow 90 business days to receive. If you are in a country that is not currently accepting shipments from the USA, it is the buyer's responsibility to know whether your country can accept this shipment. If it cannot and the order is returned to the seller, it will be the buyers' responsibility to pay for the item to be reshipped. 

If packages shipped via INTERNATIONAL FIRST CLASS PARCEL are not received within 90 business days, a USPS mail search will be initiated in an attempt to locate your package and have it delivered to you. If you are attempting to track your package using the custom form number, please only do so on the USPS OFFICIAL WEBSITE, as any other website will be inaccurate and may not provide you with the latest, up-to-date information.

You are responsible for ALL customs, VAT, and duty fees for international shipments. If you choose not to pick up your package due to what you feel are excessive and high customs/duty/VAT, no refunds will be issued. Choosing the "gift" option during checkout will NOT spare you from paying any import fees that may be due in your country of residence. Attempting to skirt paying any required import fees for your country may be a felony. Picking up your international package at a postal location may be required based on the laws in your country. Failure to visit this location and pick up your package will be a forfeiture of your order and no refund will be issued. 

If a package is mailed and returned to me as undeliverable, address unknown or shipped to an old address that was not updated, The Stationery Manor will be happy to reship it to you once your address on file is updated and payment is made for the postage to reship.

If you place more than one order with me within 24 hours of one another, I will attempt to ship them together to save on postage costs. This is not a guarantee.

PLEASE NOTE: If you are an international buyer and choose First Class International Package Service, the seller has no way to trace your package should it go missing. All international orders over $10 are insured 

From the USPS website:
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International Inquiry and Claims Process
You can initiate inquiries for Global Express Guaranteed (GXG), Priority Mail Express International, Priority Mail International parcels, and Registered Mail items. The Postal Service does not accept inquiries for ordinary letters, First-Class Package International Service parcels, Priority Mail International Flat Rate Envelopes, Priority Mail International Small Flat Rate Priced Boxes, or M-bags.

See link here: https://about.usps.com/publications/pub370/pub370_v10_revision_012016_tech_014.htm

If you choose First Class International Package Service, you do so at your own risk.

It is at the seller's discretion as to whether to refund or re-ship a lost order.
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Unfortunately, mail carriers will not honor insurance if your package is claimed missing but marked delivered by the carrier. It is very important that you track your package and know when to expect delivery to avoid possible theft activity or delivery to the wrong address. You will always receive a tracking number from The Stationery Manor the day your item ships. The Stationery Manor will not be liable for missing packages marked delivered by the carrier.

If you are a USA resident, it may be helpful for you to sign up for Informed Delivery, so you can see scans and tracking numbers of what will be delivered each day: https://informeddelivery.usps.com

Please follow these steps when a package shows as delivered but not in your possession:

1. Wait at least five extra business days from the time the USPS website states that the package was delivered. There have been instances of USPS marking packages as delivered and they show up a couple of days later.
2. Check with all close neighbors to see if the package was accidentally left in their mailbox.
3. Contact your local USPS office (the one that delivers your mail) and ask for the GPS location of where the package was delivered. Do not call the 800 number - look up the actual post office location number. *
4. If it was delivered to your physical address, please check with all members of your household to assure that someone else did not fetch the package from the mailbox.
5. If your package is still not found, please call your local police and file a police report for mail theft. Please then provide a copy of this report to The Stationery Manor.
6. The Stationery Manor may opt to mail a replacement package to another address of your choosing. **
7. You may be able to make a claim up with your home or renter's insurance.

*If GPS confirms delivery but the package is missing, it could be mail theft. We're sorry, but with a confirmed delivery, we can't act as an insurance company to replace the package for free. Also, USPS does not accept claims when an item shows as delivered on the USPS tracking website, so no claim can be filed with USPS. In accordance with USPS , USPS customers must have a secure place for items to be delivered. 

**If your package was stolen, we are unable to ship or sell you a replacement with any discount and cannot ship an order to the same address from which the package was stolen. Any orders purchased that ship to the same address as the stolen package will be canceled and refunded immediately.**

If an order was not received, the buyer MUST contact the seller within 14 days and follow the above instructions. If contact is not made within 14 days, the seller has no recourse.

Any buyer using a package forwarding service/address and claiming damage to their shipment will be required to submit photos of the package in the condition in which it arrived at the package forwarding location used in the United States. Seller is not responsible for any damage incurred after the package has been delivered to the buyer's address on file for the order. The seller is only responsible for the package until it reaches the delivery address on file. 

Any package that is returned because the carrier is unable to deliver it will be charged a 30% restocking fee and the shipping charges will not be refunded. The 30% restocking fee will be assessed on the purchase price of the entire order prior to shipping.

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POLICY FOR FREE CONUS SHIPPING OVER $30/FREE INTERNATIONAL SHIPPING OVER $35 & UNDER TWO POUNDS

Upgrade requests to Priority Mail will not be honored unless purchased and paid for and the order will be shipped via First Class mail if the weight is under one pound.
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